Customer Care Specialist

Rovensa Next is the Rovensa Group’s global business unit, specialising in biosolutions for agriculture.
It is made up of twelve pioneering Rovensa Group companies: Agrichembio, Agro-K, Agrotecnología, Cosmocel, Idai Nature, Microquimica, MIP Agro, Oro Agri, OGT, Rodel, SDP and Tradecorp, with a consolidated background in sustainable crop nutrition and biocontrol management.
Rovensa Next combines local technical knowledge, innovation and teams that work alongside farmers and distributors in the field to solve their sustainability challenges, backed by the global expertise and leadership of the Rovensa Group. It is aimed to shape a sustainable future for agriculture and drive its biotransformation.
When you join Rovensa Next you are not just joining a dynamic team of people gearing up to create a sustainable future – you are joining a team that is intent on making it a reality.

Let’s grow greener!

www.rovensanext.com/

Rovensa Next is the Rovensa Group's global business unit dedicated to biosolutions for agriculture.

Rovensa Next aims at sustainable and responsible agriculture, supporting farmers in their efforts to feed the planet with healthy solutions.

The Rovensa group continually invests in R&D to develop the solutions of the future and offer its customers the widest and most diversified range of bioSolutions.

Rovensa Next brings together a global network of over 2,000 employees with a commercial presence in more than 80 countries.

Backed by more than 10 production plants, 30 R&D laboratories, centers of excellence and more than 850 technical experts in the field, Rovensa Next combines global expertise with the knowledge of its local teams to provide dedicated know-how and support to customers.

Would you like to find out more about us? https://rovensanext.com/

https://www.youtube.com/watch?v=mgc0tGFEfbg

To support our development, we are currently looking for a Customer Care Specialist for the Middle East & North- Africa (MENA) perimeter, on a permanent contract.

YOUR MISSION: 

You will be responsible for the execution, follow-up and timely support of all customer care activities. This role is a key position to facilitate the smoothness and assure the efficacy of the business activities in MENA region.

YOUR RESPONSIBILITIES:

Order entry & fulfilment:

• Update Pricebook according to the price list and ensure exactitude of prices and sales conditions
• Prepare and optimize palletizations of sales orders
• Communicate with Central office on order leadtimes and freight quotation updates on orders
• Ensure final proforma invoice is confirmed by customers in due time
• Keep customers updated on ETD and ETA (Estimate time of Departure & Arrival)
• Ensure compliant export documents & import conditions as agreed (free days of demurrage)

Data maintenance & compliance:

• Request and follow-up material creation in SAP and in our Master data Platform (MDG)
• Request and follow-up customers & suppliers’ creation (SAP & MDG)
• Update the monitoring & reporting file (sales, order status) on a daily basis.

Payment collection:

• Ensure follow-up of payment due dates
• Be proactive in reminding notices to customers

THE TALENT WE ARE LOOKING FOR:

• Bachelor’s degree in administration, international trade, export, customer relations or similar 
• 2-3 years of experience in customer care, logistics and administrative role
• Demonstrated experience in office systems and business support services
• Very good proficiency in English & French languages (minimum B2 level required)
• Strong proficiency in MS office.
• SAP knowledge is a plus
• Excellent written and verbal communication skills 
• Flexible approach to work, ability to work independently and in a team environment
• Excellent organizational and time management skills
• Rigorous, detail-oriented and accurate
• Ability to be proactive
• Customer oriented
• Willingness to learn and upgrade
• Team player

WHAT WE OFFER : 

• Opportunity to work in a stimulating environment and in an international company
• Be part of a multicultural, dynamic, passionate and committed team
• Career development, possibilities of training and personal development

This position is to be filled as soon as possible.

Permanent contract, based in Cairo (Egypt)

Rovensa Group is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rovensa Group makes hiring decisions based on qualifications, merit, and business needs at the time.
Please note that, for equity compliance purposes, sometimes and depending on the jurisdiction, our Group follows specific criteria/ criterions related to hiring processes, when mandatory . Therefore, we are aware of our local duties, worldwide – feel free to consult your local laws and ask any questions to our HR representatives.